Frequently Asked Questions

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General

General frequently asked questions.

Your privacy is important to us. The Silk Drapery Company pledges to be responsible when gathering your personal information and to protect your privacy. Although this Privacy Policy is not a contract and does not create any legal rights, it does serve as an expression of our commitment to protecting private personal information. The Silk Drapery reserves the right to change this Privacy Policy at any time and will notify users of any material changes by updating the policy here on thesilkdraperycompany.com.

Get a scratching post to distract those little claws and train kitty to use the proper place to groom itself. A little catnip rubbed onto the surface of a scratching post helps with training because kitty will be drawn to the scent.

The best rule is: complement the colors in your room. Don't choose curtains that will conflict with your furniture or clash with the painted walls. If you are not sure, stick with neutral tones such as taupe or cream. Plain material is a safer choice in drapes than patterned cloth, unless the pattern is subtle.

Our team of ASID Interior Designers are able to assist you in your selection of drapery and or custom bedding, pillows, shade or top treatments. Please feel free to contact us for assistance and recommendation.

The Silk Drapery Company has a 100% secure page for you to enter your billing information when ordering. It is completely encrypted and extremely safe. We respect your privacy and never share your information with a third party.

We do not charge sales tax outside of Georgia. Local sales tax is .08%.

We accept Visa, Master Card, American Express (AMEX) and Discover.

While our focus is on providing the best quality silk drapery panels available, we can also make decorative pillow, shams, dust ruffles, table skirts, roman shade, valances and much more. To ensure order accuracy, we feel that it is important for you to speak with one of our ASID Interior Designers when placing a custom order. Our interior designers will walk you through the ordering process to ensure you receive exactly what you need.

Product

Product Related Questions.

Formal Drapery Styles:
  1. Draw the draperies to the stack-back position.
  2. Stand with the headings at eye level and arrange the pleats. The pleats are arranged forwards and the gaps (the fabric in between the pleats) folded evenly between each pleat.
  3. Take each pleat from the top and smooth it down the drapery as far as you can reach to form a fold. Follow these pleats through to waist height.
  4. Kneel on the floor and follow the folds down to the hem. Finger press them into place.
Informal Drapery Styles:

If you want your new draperies to fall into soft folds, or to look as though they have been there for a long time, try one of the following window dressing ideas. Either pull the curtains back and forth about a hundred times to unstiffen the fabric, or pick them up, pull them towards you and drop them down again , until they have settled in nicely.

  • Floor length draperies are usually allowed to clear the floor or carpet by about a half of an inch. The length can be from the top of the window or they can go all the way to the ceiling.
  • Breaking length will break on the floor, usually by 1” – 2”. This gives the same look as a man’s pant leg breaking on the top of his shoe.
  • “Puddle length” can be as small as 3” – 10” or as much as 20”. Puddling or pooling is fabric laying on the floor like a puddle on the ground.

Easy. Just navigate to the product you are interested in sampling and use the drop-down selection box to select "swatch". We offer free-shipping on all swatch orders.

Drapes and curtains, if not washable in cool water, should be professionally cleaned.

Our panels with our standard lining will provide complete privacy but will not block a large amount of light. If you need to darken your room, or do not like the look of light filtering through the silk, we offer black-out linings that are designed to block light. Some sacrifice will be made using this lining as your panels will hang in a less relaxed fashion. Black-out lining is required for any custom shades to guarantee their aesthetic quality.

Interlining is a soft flannel material that is placed between the silk and the lining materials. Silks by their nature are fine, thin materials and the addition of flannel interlining adds body, fullness and softness to the draperies.

We highly recommend it for a full, rich look. Interlining is optional and has an additional charge.

Silk is a natural fiber and can be damaged by direct sunlight. Silk is made of the same protein that our hair is made of and it bleaches and breaks down in sunlight. We recommend ordering all silk drapery panels with our standard lining and interlining. There is a possibility that the leading edges will fade. No guarantee is offered against any UV light effects on silk fabrics.

Retuns

Product return related questions.

Our customer’s satisfaction is our top priority! Ready-Made panels can be returned within 10 days of receipt when returned with its original packaging in new condition. Damaged or used drapery will not be refunded. The shipping charge is the responsibility of the customer and the package must be postmarked by the 10th calendar day from its receipt. Your refund will be made within 4 days from when we receive your return. Custom orders are not refundable unless there is a defect in the craftsmanship. In the event of a defect, we will repair or replace your draperies.

Return Address:

The Silk Drapery Company
ATTN: Customer Service
1560 Donaldson Park Drive
Atlanta, GA 30319

(404) 218-5169

Shipping

Shipping Related Questions

For international orders, please call customer service at 404-218-5169 to place your order and calculate your shipping charges. All orders will include separate shipping charges by UPS which may not include duties, taxes, and other importing fees.

We ship via UPS Ground for all panels orders within the contiguous 48 states. Shipping upgrades are available upon request. You must select both a Shipping Carrier and a Carrier Method when checking out on the Shipment Summary page. When you select "UPS", wait for the "Shipping Method" drop-down menu to appear directly below the carrier window. You then can select the method of shipment (Ground, Next Day Air, etc.).

All in-stock orders are processed and shipped within 2 business days of ordering. Please allow 2-3 weeks for any adjustments such as adding trim, hemming, changing heading or adding interlining.

Please allow 4-6 weeks for custom orders. In the event that a silk selection is on back-order, we will contact you with the estimated delivery time. We strive to complete and ship all orders as quickly as possible.